El Expreso PolarEl Expreso Polar

Trip length:1 hr 45 minDeparture point: 38 Market St, Phillipsburg NJ 08865How early should I arrive: Due to remote parking and the need to take shuttles we strongly suggest you are AT LEAST 40 minutes early. All trips sell out, we cannot seat you on a later train.What happens on the train? The train is beautifully decorated and you will enjoy the story of the Polar Express read very audibly over our speaker system, all choreographed with the Polar Express music from the movie. Hot Chocolate and Cookies are served. Santa boards the train and visits the children along with his elves and each child receives a bell from Santa.*Can we take pictures with Santa? Yes, of course!Are trips cancelled due to weather? NoRefunds: NoPeanuts: It must be assumed that the cookies have or have been made in a factory that contains nuts.Hot chocolate: The hot chocolate we use is Swiss Miss. Please contact them with content inquiries. Groups: To sit together you must be EARLY, ALL TOGETHER, and IN THE FRONT OF THE LINE. Additionally, YOU MUST PURCHASE YOUR TICKETS TOGETHER AND BOARD TOGETHER TO SIT TOGETHER. Also, once you get to the station and get your tickets, make sure the group leader informs one of the station platform attendants that your group is here, and the number of people in your group, so we can help you all board.Group discounts: There are no group discountsHow do we get our tickets? We DO NOT mail tickets. Please bring your emailed receipt to the ticket office the day of the trip to retrieve your tickets.Baby Seats: Are NOT allowed on the train.Lap Sitters: A lap sitter is under 2 years of age and MUST sit on your lap for the entire trip. Intended for infants ONLY. Only 1 lap sitter per adult ticket allowed.Exchanges: Due to the fact that each trip sells out, we cannot exchange your tickets for another trip. Please make sure when you enter the dates and times that they are correct, and check with family BEFOREHAND to make sure there are no schedule conflicts. We also recommend having at least 2 dates/times ready in case your first choice is sold out.Seating Info:Single level: Seats do not flipDouble Decker Downstairs: Please buy in pairs of 2 1. If you want to sit together with another family, you must buy your tickets together. 2. We will make our best effort to seat you in the car class you chose, but, it is first come first served. 3. There are no group discounts 4. Ticket fees are non-refundable under any circumstance. 5. Lapsitter tickets are for children under 2 and the child must sit on your lap for the entire 1 hour and 40 min trip. Only one lapsitter ticket for each adult ticket purchased.